Privacy Policy

1. Controller

Claims Online d.o.o. Franine i Jurine 7 52000 Pazin, Croatia

Email: info@theclaimsonline.com

2. Scope

This privacy policy explains how Claims Online d.o.o. ("we", "us") processes personal data when you visit our website at https://theclaimsonline.com.

3. Data We Collect

3.1 Server Log Data

When you visit our website, our web server automatically collects the following data for technical and security purposes:

• IP address
• Date and time of access
• Pages visited (URL)
• Browser type and version
• Operating system
• Referring URL

Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) — ensuring the security, stability, and proper operation of our website.

Retention: Server log data is retained for a maximum of 90 days and then automatically deleted.

3.2 No Cookies, No Analytics, No Tracking

This website does not use cookies, analytics tools, tracking scripts, or any other technology that monitors visitor behavior. We do not create user profiles or track browsing activity.

3.3 No Contact Forms

This website does not collect personal data through contact forms. If you choose to contact us via the email addresses provided on this site, any data you include in your email will be processed solely for the purpose of responding to your inquiry.

3.4 Downloadable Content

This website offers downloadable documents (PDF files). Downloads are served directly from our web server. No personal data is collected in connection with downloads beyond the standard server log data described in Section 3.1.

4. Data Sharing

We do not share, sell, or transfer personal data to third parties, except where required by law.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. Our website is served over HTTPS (encrypted connection).

6. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access (Art. 15 GDPR) — request information about your stored personal data
• Right to rectification (Art. 16 GDPR) — request correction of inaccurate data
• Right to erasure (Art. 17 GDPR) — request deletion of your data
• Right to restriction (Art. 18 GDPR) — request restriction of processing
• Right to data portability (Art. 20 GDPR) — receive your data in a structured format
• Right to object (Art. 21 GDPR) — object to processing based on legitimate interest

To exercise any of these rights, please contact us at: info@theclaimsonline.com

7. Supervisory Authority

You have the right to lodge a complaint with a data protection supervisory authority. The competent authority for Claims Online d.o.o. is:

Agencija za zaštitu osobnih podataka (AZOP)

Selska cesta 136 10000 Zagreb, Croatia

Website: https://azop.hr

8. Changes to This Policy

We may update this privacy policy from time to time. The current version is always available on this page. The effective date at the top indicates when the last update was made.